Terms and Conditions

Effective Date: October 16, 2026

1. Introduction

Welcome to Todayvally. These Terms and Conditions govern your access to and use of our website and online shopping services.

Todayvally is an e-commerce business based in Dhaka, Bangladesh, offering food products including beef, mutton, pigeon, duck, chicken, fish, shrimp, and spices.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please discontinue using our website.

2. Use of Our Website

By using this website, you agree to:

Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not engage in fraudulent activities or attempt to disrupt website operations.
Not misuse our website, services, or content.
Ensure that your contact and delivery details are correct.

We reserve the right to restrict or refuse access to our services when necessary to protect our business, customers, or website.

3. Products and Availability

Todayvally offers various food products, including meat, poultry, fish, shrimp, and spices.

All products are subject to availability.
Product images are provided for illustrative purposes and may differ slightly from the actual products.
Product descriptions, weights, sizes, packaging, and other specifications are provided to help customers make informed purchasing decisions.
Fresh food products may naturally vary in appearance, size, and weight.
We reserve the right to update product listings, prices, descriptions, or availability when necessary.

If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate alternative, cancellation, or refund, as applicable.

4. Pricing and Payment

All product prices are displayed on our website in the currency indicated at checkout.

Prices and offers may change without prior notice, except where applicable law requires otherwise.
Delivery charges and other applicable fees will be communicated during checkout or before order confirmation.
Customers must provide accurate payment information when using online payment methods.
Cash on delivery may be available for eligible orders, subject to our delivery and order confirmation policies.
Orders may be held or cancelled if payment cannot be verified or if fraudulent activity is reasonably suspected.

If a pricing or listing error occurs, we reserve the right to contact the customer before processing the order.

5. Order Placement and Confirmation

Placing an order through our website constitutes a request to purchase the selected products.

Customers must provide a valid phone number and complete delivery address.
We may contact customers to verify order details before dispatch.
An order confirmation does not guarantee that every product will remain available until delivery.
We reserve the right to reject or cancel orders in cases involving product unavailability, incorrect pricing, suspected fraud, or delivery limitations.

If we cancel an order after receiving payment, any applicable refund will be processed in accordance with our refund procedures and applicable law.

6. Delivery Policy

Todayvally aims to deliver orders to the address provided by the customer.

Delivery availability, estimated delivery times, and charges may vary by location.
Delivery times are estimates and may be affected by traffic, weather, operational issues, or other circumstances beyond our reasonable control.
Customers must ensure that someone is available to receive the order at the designated address.
Incorrect addresses, unreachable phone numbers, or unsuccessful delivery attempts may cause delays or additional delivery arrangements.
Any additional delivery charges will be communicated where applicable.

We will make reasonable efforts to inform customers of significant delivery delays.

7. Fresh Food and Product Quality

Because Todayvally sells food products, customers should carefully review product descriptions and any applicable storage or handling instructions.

Customers should inspect delivered products promptly after receipt.
Fresh, chilled, or frozen products should be stored appropriately and promptly according to the product’s requirements.
Customers should contact us as soon as reasonably possible if they receive damaged, incorrect, spoiled, or otherwise unsatisfactory products.
Where appropriate, we may request photographs, order details, or other reasonable evidence to assess a complaint.

We will review product quality complaints fairly and determine an appropriate resolution in accordance with our applicable policies and legal obligations.

8. Returns, Refunds, and Cancellations

Food products may be subject to special return and refund conditions because of their perishable nature.

Customers should contact us promptly regarding incorrect, damaged, spoiled, or missing products.
Order cancellation requests must be submitted as early as possible. Cancellation may not be possible once an order has been prepared or dispatched.
Refund eligibility depends on the circumstances of the order, the condition of the products, and applicable law.
Approved refunds will be processed using an appropriate payment method and within a reasonable timeframe, subject to payment provider processing times.

Nothing in these Terms and Conditions is intended to remove any consumer rights that cannot legally be excluded.

For additional information, please refer to our Refund and Return Policy, if available on our website.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate order and delivery information.
Reviewing their orders before completing checkout.
Keeping account login details confidential.
Ensuring that delivered products are handled and stored appropriately.
Contacting our support team promptly regarding order issues.
Using our website in a lawful and responsible manner.

10. Promotions and Discounts

Todayvally may offer promotional campaigns, discounts, vouchers, or special offers from time to time.

Promotions may be subject to specific eligibility requirements and validity periods.
Some offers may not be combined with other discounts.
Promotional terms will apply where stated.
We reserve the right to modify or discontinue a promotion where reasonably necessary, subject to applicable law and any existing obligations to customers.

11. Privacy and Personal Information

We collect and process customer information to manage orders, arrange deliveries, provide customer support, improve our services, and conduct permitted marketing and analytics activities.

Your use of our website is also subject to our Privacy Policy, which explains how we handle personal information and use cookies and advertising technologies.

Please review our Privacy Policy for further details.

12. Intellectual Property

Unless otherwise stated, the content on the Todayvally website, including text, branding, logos, graphics, product descriptions, and website design, is owned by or used with permission by Todayvally.

You may not reproduce, distribute, modify, or commercially use our website content without prior authorization, except where permitted by applicable law.

13. Limitation of Liability

Todayvally will make reasonable efforts to provide accurate product information, reliable website access, and satisfactory customer service.

To the extent permitted by applicable law, Todayvally will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions or delivery delays caused by external events.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business operations, products, services, or legal requirements.

The updated version will be published on this page with a revised effective date. Continued use of our website after changes take effect constitutes acceptance of the revised terms to the extent permitted by applicable law.

15. Governing Law

These Terms and Conditions are intended to be governed by the applicable laws of Bangladesh.

Any disputes relating to our website, products, or services will be handled in accordance with applicable Bangladeshi law and the jurisdiction of the competent courts.

16. Contact Us

If you have any questions regarding these Terms and Conditions, your order, or our services, please contact us:

📍 House-34, Road-4, Block-A, Mirpur-1, Dhaka, Bangladesh
📞 +8801751075727
📧 info@todayvally.com