Privacy Policy

Effective Date: October 16, 2026

1. Introduction

Welcome to Todayvally. We value your privacy and are committed to protecting your personal information when you visit our website, place an order, or interact with our services.

Todayvally is an online grocery and food products store based in Dhaka, Bangladesh, offering products such as beef, mutton, pigeon, duck, chicken, fish, shrimp, and spices.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, services, and advertising channels.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, register an account, or contact us, we may collect:

• Full name

• Phone number

• Email address

• Delivery address

• Billing information, where applicable

• Order details and purchase history

• Information you provide when contacting our customer support team

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Website pages visited

• Referral sources

• Website interactions and browsing activity

• Cookies and similar tracking technologies

Payment Information

We may collect payment-related information necessary to process your orders. Payments may be handled by third-party payment service providers. We do not intentionally store complete payment card details on our own systems unless specifically required and appropriately secured.

3. How We Use Your Information

We use the information we collect to:

• Process, confirm, and deliver customer orders.

• Contact customers regarding orders, deliveries, or customer support.

• Manage customer accounts and order history.

• Process payments, refunds, cancellations, and returns where applicable.

• Improve our website, products, services, and shopping experience.

• Detect fraud, unauthorized transactions, and security issues.

• Send promotional offers, product updates, and marketing communications where permitted.

• Measure advertising performance and understand customer interactions with our website.

• Comply with applicable legal and regulatory requirements.

4. Cookies and Tracking Technologies

Todayvally may use cookies, pixels, tags, and similar technologies to improve website functionality, analyze visitor activity, measure conversions, and support advertising campaigns.

These technologies may help us understand how visitors interact with our website and which advertisements lead to website visits or purchases.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Advertising and Analytics Services

We may use third-party advertising and analytics platforms, including:

• Meta Platforms: Facebook and Instagram advertising, Meta Pixel, and related measurement technologies.

• Google: Google Ads, conversion measurement, and analytics services.

• TikTok: TikTok advertising and conversion measurement technologies.

These services may collect or receive information about website visits, browsing activity, purchases, and interactions with advertisements, subject to the relevant platform’s policies and your applicable privacy choices.

We may use this information to measure campaign performance, improve advertising relevance, understand customer behavior, and reach audiences who may be interested in our products.

Where applicable, we may use server-side tracking and conversion APIs to transmit relevant event information to advertising or analytics providers.

We do not intend to send unnecessary personal information to these platforms. Any data sharing is subject to applicable legal requirements and the settings and safeguards used for the relevant services.

You can review the privacy policies of these providers on their respective official websites.

6. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery and logistics partners.

• Payment processing providers.

• Website hosting and technical service providers.

• Advertising and analytics providers.

• Customer support and communication service providers.

• Government authorities or other parties when required by applicable law or necessary to protect our legal rights.

We share only the information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

7. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

We encourage customers to keep their account credentials confidential and contact us promptly if they suspect unauthorized use of their account or personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide our services, maintain business and financial records, resolve disputes, prevent fraud, and meet applicable legal obligations.

When information is no longer required, we may delete it or securely dispose of it, subject to applicable retention requirements.

9. Your Privacy Rights

Subject to applicable laws and the circumstances of your request, you may be able to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent for certain optional marketing communications.

• Manage cookies and advertising preferences through available browser, device, or platform settings.

• Raise concerns about how your personal information is collected or used.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing your request.

10. Marketing Communications

We may send order-related notifications and, where permitted, promotional messages about our products, offers, and services.

You can opt out of promotional emails by following the unsubscribe instructions included in the message, where available, or by contacting us directly.

Opting out of promotional communications will not prevent us from sending essential messages about your orders or account.

11. Third-Party Websites

Our website or communications may contain links to third-party websites and services. These websites operate under their own privacy policies and practices.

Todayvally is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website is intended for people who are legally able to make purchases or who use the website with appropriate parental or guardian involvement.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, advertising technologies, or legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

📍 House-34, Road-4, Block-A, Mirpur-1, Dhaka, Bangladesh
📞 +8801751075727
📧  info@todayvally.com